Health Connect 360

A platform to access critical informative and transformative patient data

Objective

Mulitple fragmented data types need to be organized in one central location. Users need to have the ability to interact with this data to observe patients, and revierw performance guarantees for patient programs. The product also needs to have levels of access and information based-on role and credential types. Clients need to be able to quickly assess the effectiveness of the program initiatives, particularly those tied to performance guarantees.

Outcome

Design an application that gives Client / Physicians and Population Health Managers a 360 clinical view of patients so they can be monitored and given the required healthcare program that is tailored to them. Users need to be able to make data-driven decisions on populations and patient interventions, as well as quickly assess current data-types to identify patient program opportunities.

  • 1.2M
  • Annual revenue since launch
  • 8%
  • Increase benefit management activations
  • 30%
  • Reduction in client care calls

  • 1.5M

  • Annual revenue since launch

  • 10%

  • Increase benefit management activations

  • 30%

  • Reduction in client care calls
    Lead Product Designer
  • Health Connect 360 is a fully guaranteed, outcomes-based clinical approach that offers an unprecedented in-depth view of your healthcare environment at the member level. Refreshed continuously with insights from patients, prescribers, pharmacists and payers, while utilizing machine learning processes, this new clinical model fully integrates all parts of the healthcare continuum.
Team
  • AJ Lee
  • Adrian Mucho
  • John Neumann
  • Jared Schutt
Disciplines
  • Senior Product Designer
  • Junior Product Designer
  • Senior Researcher
  • Product Engineer
0-1 Customer Insights & Definition

We need better healthcare coordination. Even with a wide range of clinical and patient engagement options, it's difficult to determine which approaches work best for each patient. So there was high demand for a product that delivered and gave insights to PHMs or Population Health Managers. This product would soon give the ability and data needed to help patients get the help they need.

I partnered with a Product manager, Project Manager, Senior Designer and Researcher to uncover insights and translate concepts into features that address client behaviours and motivations.

Ideation exploration
After reviewing and gathering all the insights from our collaborative working sessions from respected disciplines, it was time to put pencil to paper and begin exploring how the 360 application would function. This began with an initial set of sketches and callouts for the screens / interactions that would be designed moving forward.
It was inmportant to start with low-fidelity concepts so the team could review and comment with constructive criticism and not be distracted by a high fidelity designed concept.
Wireframes Pressure tested
The team used all the insights and problem call-outs to begin formulating our teams approach. I worked on rough wireframes to capture the structure and some potential ideas / opportunities within the problem space. These were then reviewed by everyone and then began to put some of questions and things we wanted to track and measure for our internal user testing sessions.
These user-testing sessions were all about utilizing the PHMs (Population Health Managers) and clinical physicians to understand our targeted user behaviors, especially when it came to navigation of the data types We set up a user testing session that was a mix of A/B testing flows /screens and tree jacking to understand navigational behaviors
High Fidelity Mockups
Finalizing the direction of wireframes allowed me to start working on the high-fidelity mockups. This allowed for our team to see what the final product was moving towards. It also allowed for future prototyping to gain even more insights and closer to final deliverables when it came to user interaction.
These polished designs also gave us the ability to think about accessibility, hierarchy of information and user interaction patterns / components and a future-forward design system for these types of clinical products.
Mobile App Exploration
Keeping a mobile first mentality in mind when designing the web-based application, it allowed me to think about a simplified experience.
This process started with sketches calling out specific mobile patterns and features that our users wanted to interact with. Similar to the web-application process the team collaborated on mobile concepts, flows and ideas and then the high fidelity mobile design work began.

  • What worked
  • Leadership support and rally around this inititative and the vision
  • Successfully worked with Product Owners to help define Roadmap, expectations and define user stories
  • We were able to quickly design the application with a design thinking mentality and approach
  • Development teams worked together to utilize design ui React components and patterns
  • What needs work
  • It was a challenge to influence produict owners at the onset
  • There was much needed heavy lifting to help define user stories
  • Helping product business owners determine what was a need vs a want or nice-to-have
  • More complex functionality surfaced during the middle of the project which caused pivoting
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